I’m On Vacation
We recently completed a project for Alex (not his real name), a client who was away on vacation when his mother passed away. Since she had been living in a long term care facility, we needed to get Mrs. B’s room emptied and her possessions packed up and moved out almost instantly. That’s what we do, and so that’s what we did.
Mrs. B came from a great family who loved her dearly. Since she was a centenarian – more than 100 years old that means – her son Alex had hesitated for years to take his family on a big holiday “just in case” something might happen while they were away. But Mrs. B wanted her family to take the holiday, explore the world, and spend time together, so she encouraged her son Alex to book the tickets and get going. With some reluctance but looking forward to plenty of fun, off they went.
A few weeks into their vacation, Alex called us in tears to say that his mom had passed away and he was overseas. He asked if we could pack up her room and deliver her personal possessions to his home, and to take anything suitable for donation to a local charity. We got everything done very quickly, and thanks to how easy it is to communicate by phone and email, Alex was in touch with us throughout the process, without having to catch an immediate flight home. This is exactly what we mean by our motto where “we take your move personally.” We treated Alex’s situation as if it was one unfolding in our own family. His mom’s things were moved quickly and efficiently, and the facility was able to prepare the space for a new resident in need of a high level of care within a couple of days. Alex and his family completed their vacation together, in a form of tribute to his mom and their grandma.